We try to get all accounts setup and welcome emails sent within 6 hours from receipt of payment.  Usually, it’s within an hour.

Your welcome email contains all the basic information you’ll need to upload your site, access your control panel, setup email accounts, etc.

Paying by credit card or PayPal: For fastest setup, please use a credit card or PayPal when checking out. If you do not receive your welcome email within 12 hours from placing your order, please email sales @ ivycat.com and we will investigate further.

Paying by check or money order: We will acknowledge your order when you place it, and your account will be setup as soon as the payment is received and cleared. Once your payment is received, you’ll get a confirmation and receipt via email, followed by your welcome email.

1. Select and purchase a hosting package from our Secure Ordering Page.

   Make sure to enter a valid, existing email address when you sign up - not one using the domain we’ll be hosting. Once payment is received and your account is activated, you’ll receive a welcome email with a username and password.

2. Backup your existing site and files at your existing host. Often hosts backup sites regularly, but it’s always better to be safe than sorry.
3. Upload your files to your new hosting account using the FTP information in the welcome email.

   If you need help moving your site, log into the Helpdesk using the username and password in your welcome email, and submit a Support ticket with Site Transfer in the category field. Enter the login details and server information for your existing web hosting account.

   We’ll communicate with you regarding the site move through this ticket, and will let you know when the transfer is complete. If your existing account uses cPanel, we can usually transfer all of your files for you.

4. Setup your email accounts by logging into your cPanel. See the Knowledgebase for more information. Make sure to setup an email account on the new server for each existing email address before moving on.
5. If possible, request that your existing host changes your TTL (time to live) settings for your site to 600 seconds. By default, these settings are usually 14,400 seconds, which equals 4 hours. This means that DNS servers around the Net will refresh the record every 4 hours. To ensure a quicker switch, request that your host make (and confirm) this change 24 – 48 hours before you take step 6 below.
6. Setup your domain nameservers. If you already have a domain name, you’ll need to either set the nameservers as listed in your welcome email, or transfer your domain to our registrar using the Domain Management Page, and we can switch the nameservers for you.

Once you’ve made the nameserver change, it can take 2 – 48 hours for these changes to ‘propagate’ throughout the Internet. In the meantime, some traffic may be directed to both the old and new server.

Note: If you lowered your TTL settings in step 5, domain propagation should be much quicker.

If you have any questions about your transfer, please open a support ticket in the Helpdesk.

• Major Credit cards
• PayPal
• Personal/Business Check
• Money Order

Please note: If you pay with check or money order, your account will be setup as soon as the funds are cleared in our account.

All hosting renewal payments must be received by their due date, or your account may be disabled until your payment clears.