If you’d like to have SSH access to your hosting account, please enter a Helpdesk ticket that includes:

1. Domain you need to access via SSH.
2. Reason you’d like SSH access. (how will you use it?>

Once we receive your Helpdesk ticket, we’ll enable SSH access and reply with your login credentials.

Note: in order to use SFTP, you’ll need SSH access enabled on your account.

To log into your FTP accounts, you’ll use the following information:

Server Name:

If your domain has propagated, then you can use your domain name for the FTP server.

If it hasn’t, you can use the server’s IP address, so long as it’s a shared account that does not have a dedicated IP. Your welcome email will tell you what server you’re on and its IP address.

Username:

• If you’re attempting to log into the main FTP account, your username is the same as your cPanel username for the account.
• If you’re trying to access a sub-FTP account (an FTP account you created through cPanel), then the username will resemble an email address like this: username@yourdomain.com.

Password:

• If you’re accessing your main FTP account, this is the password for your cPanel account.
• If you’re accessing a sub-FTP account, this is the password you set for that account.

Port:

The port should default to 21. However, if it doesn’t, that’s the port to use. Be sure to upload to the public_html directory too.

FileZilla FTP Client

Need an FTP client to upload files to your server?

Check out our favorite FTP program, FileZilla, which is open-source Free Software that’s easy to use and has lots of features.

You can also look up FTP programs in any search engine.  You’ll get lots of results and find plenty of programs to compare and choose from.

Also, if you’re using a design program like Dreamweaver, MS Expression Web, GoLive, etcetera, you may have a built-in FTP client.