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Technical Support
Have questions or need help with your hosting account?
- Search our Knowledgebase
Contains tutorials, tips, tricks, and answers to many common hosting questions. - Consult the cPanel® & WebHost Manager® Documentation
- cPanel® User Guide (shared hosting)
- WebHost Manager® (WHM) User Guide (resellers, vps, dedicated servers)
- Submit a Support Ticket in the Helpdesk
- Login to the Helpdesk and click on Support / Submit Ticket, or
- E-mail support@ivycat.com from the e-mail address you signed up with.
This e-mail address only works for customers.
Note: Please avoid emailing employees directly for support as it may take longer and all support tickets are recorded and archived for later reference.
Billing & Account Support
For account-related issues regarding billing, upgrades, account configuration, and username and passwords, please submit a support ticket in our online Support Center.
- If you’re a registered customer, simply e-mail billing@ivycat.com from the email address you used to sign up with, or
- Login to the Helpdesk directly to enter support tickets, review your billing history, and update your profile information.