To Change Email Account Quotas in cPanel:

1. Login to your domain’s cPanel
2. Click on Add/Remove Email Accounts under Email Management Tools
3. Click the Please Select a Function dropdown to the right of the email account you wish to adjust and select Edit Email Quota
4. In the New Quota field, enter the quota you’d like for this account. If you’d like it to be unlimited, simply enter unlimited
5. Click the Change button.

Available Fantastico Software Includes:

• Blogs – like WordPress
• Content Management Systems – like Drupal or Joomla
• Forums – like phpBB or SMF
• Shopping Carts – like OSCommerce, ZenCart
• Project Management, Wikis, CRM, and lots more.

To install software using Fantastico:

1. Login to your hosting cPanel.
2. Click the Fantastico link under the Software section of your cPanel
3. Once Fantastico loads, you’ll see a column of available software on the left column – click on the software package you’d like to install.
4. Click the New Installation link and follow the instructions to setup the software.
5. Depending on the software, you’ll usually set the administrator information, the directory in which you’d like your software installed, database information and more.
6. Once you’ve completed all the required information, click the Install button and sit back and watch the magic.

A few notes about using Fantastico:

• cPanel® maintains the versions of software available through Fantastico, so Fantastico doesn’t always contain the most recent version of the software.
• Some prefer to manually install software by downloading directly from the vendor’s site and following setup instructions.  In general, this gives you more fine-grained control.
• If you’re using Fantastico for the first time, please make sure to backup your site files before installing software.

To Set Your Domain’s Nameservers at GoDaddy:

1. Login to your GoDaddy Account Manager.
2. Browse to the My Products section and select Domain Manager.
3. Check the domain name(s) you want to modify.
4. Click on Nameservers.
5. Select Custom Nameservers if your domain is hosted at IvyCat, or another non-GoDaddy host.
6. Click OK.
7. Click Set Nameservers

When you purchase a domain and hosting, you’ll usually have to change your domain’s nameservers to point to your hosting account. Advanced users sometimes even prefer to use a third party service to host their DNS, such as their domain registrar, or another DNS service.

Note: If you’re hosting with IvyCat, you’ll receive instructions for setting your domain nameservers in your Welcome E-mail.

More Information:

• Nameservers: technical explanation of Nameservers on Wikipedia.
• DNS: technical explanation of the Domain Name System on Wikipedia..

If you’d like to have SSH access to your hosting account, please enter a Helpdesk ticket that includes:

1. Domain you need to access via SSH.
2. Reason you’d like SSH access. (how will you use it?>

Once we receive your Helpdesk ticket, we’ll enable SSH access and reply with your login credentials.

Note: in order to use SFTP, you’ll need SSH access enabled on your account.

1. Link directly to cPanel’s wiki where they have a complete WHM User Guide
2. When you’re logged into your WHM, you can use the Support Center and Interactive Knowledgebase Links on the navigation bar.

WHM Support Options

First, edit an .htaccess file in your public_html directory so that it contains the following lines:

ErrorDocument 404 /myerrors/404.html
ErrorDocument 403 /myerrors/403.html
ErrorDocument 500 /myerrors/500.html

We’ll explain what each piece is:

• ErrorDocument: This command tells Apache that this is the error document to use for this directory and all subdirectories, unless otherwise specified.
• 404 (403 and 500): These represent the error code(s) for which Apache will serve custom error pages.  If you just want a custom 404 page, you only need the first line.
• /myerrors/404.html (403.html and 500.html): The path to the document on your site that should be used when this error occurs. In this example, the error documents are located within the /public_html/myerrors/ directory. Please note that you need the / at the beginning so that the web server knows to start at /public_html/

If you use a path to the document like /myerrors/404.html, the URL in the browser will remain the same, but the error page is shown. If you wish to show the URL of the error page instead, simply use the complete URL to the error page. The example below shows how to do this for the 404 (file not found) error:

ErrorDocument 404 http://www.yourdomain.com/myerrors/404.html

If your error page doesn’t come up that after doing this, check spelling, capitalization, and the path or url of the error document to make sure it’s correct. If it is, try adding more content to the error page. Some browsers are set so that if there isn’t enough content in the error page, they use their own default error page.

To stop directory listings from showing up, add the following line inside an .htaccess file placed in the directory you wish to protect:

Options -Indexes

Alternatively, you can upload a blank page named index.html to the directory you’d like to protect.

We try to get all accounts setup and welcome emails sent within 6 hours from receipt of payment.  Usually, it’s within an hour.

Your welcome email contains all the basic information you’ll need to upload your site, access your control panel, setup email accounts, etc.

Paying by credit card or PayPal: For fastest setup, please use a credit card or PayPal when checking out. If you do not receive your welcome email within 12 hours from placing your order, please email sales @ ivycat.com and we will investigate further.

Paying by check or money order: We will acknowledge your order when you place it, and your account will be setup as soon as the payment is received and cleared. Once your payment is received, you’ll get a confirmation and receipt via email, followed by your welcome email.

1. Select and purchase a hosting package from our Secure Ordering Page.

   Make sure to enter a valid, existing email address when you sign up - not one using the domain we’ll be hosting. Once payment is received and your account is activated, you’ll receive a welcome email with a username and password.

2. Backup your existing site and files at your existing host. Often hosts backup sites regularly, but it’s always better to be safe than sorry.
3. Upload your files to your new hosting account using the FTP information in the welcome email.

   If you need help moving your site, log into the Helpdesk using the username and password in your welcome email, and submit a Support ticket with Site Transfer in the category field. Enter the login details and server information for your existing web hosting account.

   We’ll communicate with you regarding the site move through this ticket, and will let you know when the transfer is complete. If your existing account uses cPanel, we can usually transfer all of your files for you.

4. Setup your email accounts by logging into your cPanel. See the Knowledgebase for more information. Make sure to setup an email account on the new server for each existing email address before moving on.
5. If possible, request that your existing host changes your TTL (time to live) settings for your site to 600 seconds. By default, these settings are usually 14,400 seconds, which equals 4 hours. This means that DNS servers around the Net will refresh the record every 4 hours. To ensure a quicker switch, request that your host make (and confirm) this change 24 – 48 hours before you take step 6 below.
6. Setup your domain nameservers. If you already have a domain name, you’ll need to either set the nameservers as listed in your welcome email, or transfer your domain to our registrar using the Domain Management Page, and we can switch the nameservers for you.

Once you’ve made the nameserver change, it can take 2 – 48 hours for these changes to ‘propagate’ throughout the Internet. In the meantime, some traffic may be directed to both the old and new server.

Note: If you lowered your TTL settings in step 5, domain propagation should be much quicker.

If you have any questions about your transfer, please open a support ticket in the Helpdesk.